Syartec

• Project management: a dedicated contact with all decision makers and stakeholders to be involved internally.

• Understanding of objectives, process analysis, collection of specific needs, anticipation of changes …

• Conduct change and communication to prepare teams, encourage their participation in the project, help them to perceive the benefits of the solution in order to better take ownership of it.

• Connection to your billing / ERP / DMS software, customized settings (existing data, new processes, user profiles …), customization of graphics …

• Continued collaboration with IT managers to accelerate self-reliance.

• Preparation of learners via e-learning modules with follow-up rates and results.

• In-house training with practical cases before putting into production, assistance during the deployment with presence of the trainer to accompany each user in the grip until the autonomy.

• Training provided by experts in pedagogy.

• Assistance requests processed by mail and telephone, with constant availability, especially during sensitive periods of billing clarification.

• The project manager always dedicated to your post-deployment requests: definition of new needs, development of complementary solutions, advice for the adaptation of processes, optimization of the use of functionalities via communication and training …

• For your new employees, provision of on-line training modules or pre-training sessions according to your wishes.